Return Policy/Warranties

*Return/Exchange Policy*Unused skates may be returned or exchanged at the owner's discretion and must be in new condition with original packaging. Approved returns are subject to a 30% restocking fee. Custom-built, special-order, or modified skates may be subject to a 50% restocking fee or may not be eligible for return. Shipping charges are nonrefundable and any new shipping costs will be covered by buyer. Used, damaged, or altered skates may be refused.

Manufacturer Warranties: Rotten Hearts Skate Shop does not provide or guarantee manufacturer warranties. Any warranty coverage is determined solely by the manufacturer and is subject to their terms, conditions, and approval.

Please contact us if you experience an issue with your purchase, and we'll do our best to help you navigate the process.

We send killer emails

Love our logo?? So do we! Thank you to local artist Rob Plante for bringing our idea to life!

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. Please note, all sales on skates and custom skate builds are final.

Unused skates may be returned or exchanged at the owner's discretion and must be in new condition with original packaging. Approved returns are subject to a 30% restocking fee. Custom-built, special-order, or modified skates may be subject to a 50% restocking fee or may not be eligible for return. Shipping charges are nonrefundable and any new shipping costs will be covered by buyer. Used, damaged, or altered skates may be refused.

We can usually have your order ready within 24 hours, with the exception of specialty items such as custom builds, made-to-order merchandise, and small-batch prints.

Every skate build is unique and may require specialty parts, so completion times may vary. We will always provide an estimated finish date at the time of purchase and keep you updated about any delays.